Confidentiality policy

General information:

When you visit our website, various types of information are collected including the IP address from which you access the site, the version and type of browser used to access the site, the operating system used, the domains and the time of the request.

This information does not allow us to identify the identity of the user and that is not our aim. We use the information collected for statistical purposes only, which mainly allow us to improve the content and presentation of our website.

Please note that we may collect additional data, such as name, mailing and email addresses, telephone numbers, that you provide to us voluntarily while browsing our site. You can also pay for and use our services using a pseudonym or anonymized data, without giving us the personal data mentioned above.

The user has the right to query, access, rectify and oppose and delete personal data concerning him for legitimate reasons.

In order to exercise this right, the signatory must contact the data controller or the personal data protection officer, if one has been appointed, at the following address: hotel@courtoisville.com. The user also has the right to file a complaint with a supervisory authority (CNIL).

We keep your personal data for 3 years to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. Note that we may need to keep certain information for archival purposes and/or to complete transactions (for example, when you make a purchase or reservation), and then you will not be able to change or delete personal data that you provided after that purchase or reservation.
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Cookies:

This website uses cookies to collect data that is used for statistical purposes.

Cookies are small files stored on your computer's hard drive; when you browse our site, they control your activity and thus provide us with key data that allows us to facilitate navigation. If cookies are stored on your computer, you will not need to enter all the data required to access this site each time you visit it. This data allows us to personalize our website so that it corresponds to your tastes and needs; this approach is part of all the efforts we make to offer you seamless access to our pages and services. If you do not want cookies to be saved on your computer, you can use the browser configuration to block cookies from our site. To find out how to configure your browser to manage cookies, please go to your browser's help center. You can delete cookies that are already stored on your computer whenever you want. Please note that blocking cookies may limit access to certain features of our site and result in a less streamlined experience.
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Communication of data to third parties:

Unless otherwise stated in this statement, all data that you share with us, or that we collect from you when you browse our site, will be kept secret and will not be disclosed to third parties, except as required by law or if the data must be transmitted in order to perform the contractual relationship to which you have subscribed. Third-party businesses and associates, including online payment companies, will only have access to this data when necessary to process your order. In these cases, we will ensure that the framework for data transmission is maintained to the agreed essential minimum. We also have a strict data protection policy regarding personal data that you provide to us or that we find. By following this line of conduct, we comply with the provisions of data protection legislation. Please note that we are not responsible for the data you provide to other service providers. We take steps only to ensure that any information about you provided by other service providers is communicated in full compliance with the requirements of data protection and privacy laws, as set out in our privacy policy.
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Google Analytics:

This website uses Google Analytics, an analytics service operated by Google that helps sites understand how to personalize their pages in order to improve the user experience. This service uses cookies to track your actions, including how long you spend on our site and what pages you visit. Please note that none of your personal data is collected through the use of our Google Analytics account, so we are not able to identify who visits our site. To find out more about Google Analytics, go to the official page.
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Google Ads:

We use Google Ad for advertising purposes on the Internet. The Google Ads program allows you to display ads that are relevant to the pages of the site you visit. This information is collected by a cookie placed on your computer. THIS COOKIE WILL NOT IDENTIFY ANY PERSONAL DATA AND WILL NOT ALLOW ACCESS TO YOUR COMPUTER. Thanks to Google Ads, we are able to personalize our marketing actions in order to meet your needs and to show only the ads that you are likely to like.
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Facebook: custom audience pixel (custom audience for your website):

A Facebook custom audience pixel is a piece of code installed on each page of your site that collects and transmits user-defined data to the Facebook marketing program. We use this service to collect data related to user behavior on our site. Among the information collected by the pixel, we find the user's browsing session that is sent to Facebook accompanied by a hashed ID and the URL visited by the user. Each Facebook user has a unique Facebook ID, regardless of the device used, which helps us monitor visitors as they access our site from different types of devices. We use this data for commercial purposes and more specifically to target ads with the Facebook advertising platform.
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Newsletter:

You will only receive advertising information via our newsletter if you allow us to use your email address for this purpose. Our site or its subsidiaries will never send you newsletters or advertising e-mails if you have not subscribed to them. By subscribing to our newsletter, you can choose your interests in order to receive related emails. We use this information and your personal data to send you information that is of interest to you. If you prefer to unsubscribe from our newsletter or advertising emails, you can click on the unsubscribe link at the bottom of our emails.